Terms and Conditions, Footprint Tours
1. BOOKING AND PAYMENT
Travelers are required to pay a deposit stipulated for each individual tour upon booking. The balance of the tour (alternatively the full price of the tour) is then due 60 days before the departure date. The booking is binding once the deposit has been paid, within 10 days of the booking date. If your booking is made later than 60 days before the departure date, the full amount is payable at the time of booking, and the booking is binding from the time the traveler booked with Footprint Tours.
If the deposit and/or balance is not in Footprint Tours’ bank account within 2 days of the due date, Footprint Tours is free to annul your booking.
It is the participants' own responsibility to take out cancellation and travel insurance. We accept the following credit cards: American Express, Mastercard, and Visa. A surcharge or 2% will apply if you pay by credit card.
Persons who make a booking on behalf of others, are obliged to provide correct and complete information about their travel companions.
When booking by phone, travelers must accept Footprint Tours’ terms and conditions and our data protection policy and confirm that the name on the booking is spelled in the same way as in their passport. Such confirmation can be provided by e-mail, text message or letter. The booking is not valid until such confirmation has been received in writing.
Footprint Tours has strict liability for all errors in the booking system caused by technical faults or human error on the part of the company's staff. The same applies to errors made during the booking process if Footprint Tours has agreed to book a travel package on behalf of the customer. Footprint Tours is liable in damages for losses incurred by a traveler as a result of a booking error. The company not liable for booking errors caused by the traveler or by unavoidable and extraordinary circumstances.
2. THE SCOPE OF THE BOOKING
The booking covers the services agreed between Footprint Tours and the traveler. The booking confirmation determines what has been agreed upon, and importance shall be attached to what has been promised in Footprint Tours’ advertisements and on the company's website. We reserve the right to make minor changes to the itinerary provided that such changes can be made without significant inconvenience to the travelers. See also Clause 6. If the booking deviates from the itinerary or includes additional services such as single rooms, excursions or similar, this must be confirmed in writing. Fees will apply to booking amendments that deviate from the set itinerary and for additional services, such as connecting flights, early departure/later return or another type of room than the one included.
3. INFORMATION FOR TRAVELERS
Upon booking, or no later than when the travel documents are distributed, the traveler must be informed about the following:
a) The main characteristics of the travel services (if relevant to the tour): destination(s), travel route, duration, means of transport, the location of the accommodation, meals included in the price, activities and excursions included in the price, the minimum size of the group, the language in which guiding will be provided, and, on request, information about whether the tour is suitable for persons with reduced mobility. This information is available for each tour on Footprint Tours’ website www.FootprintTours.no, with itineraries and prices.
b) Footprint Tours’ name, email address, postal address and telephone number
c) The total price of the travel package, terms of payment and the rules for cancellation
d) The minimum number of participants required for the travel package to take place, and the deadline for cancelling the package if this number is not reached.
e) That it is the traveler's own responsibility to ensure that they have a valid passport and, if applicable, a visa, vaccinations and the necessary insurance. General information about these things is available on Footprint Tours’ website www.FootprintTours.no under “Important travel information”.
f) The general and special terms and conditions that apply to the tour that has been booked and where these terms and conditions can be found. If terms and conditions that deviate from the general terms and conditions apply to the tour in question, this must be made clear.
g) That Footprint Tours is under certain circumstances entitled to increase the price (see Clause 6).
4. CANCELLATION
Travelers may cancel the tour subject to the following rules:
a) Cancellation must be made in writing. Failure to pay the deposit does not constitute cancellation. The following cancellation fees apply:
1. From the date when the deposit was paid until 105 days before the departure date: NOK 1,500 per person
2. Between 104 and 61 days prior to departure date: Amount of the deposit
3. From and including 60 days prior to departure date and no show on the day of departure: No refund.
The following rules apply to tours that include a cruise:
a) From the date when the deposit was paid until 105 days before the departure date: NOK 2,000 per person
b) Between 104 and 61 days prior to departure date: Amount of the deposit
d) From and including 50 days prior to departure date, no show on the day of departure or if the traveler lacks the necessary documents to participate in the tour: No refund.
Credit card surcharges are not refunded in connection with cancellations. The same applies to non-refundable expenses incurred in connection with any special arrangements booked.
For information about travelers’ obligations concerning cancellation insurance, see Clause 8. Footprint Tours does not provide cancellation insurance. Insurance can be purchased from a suitable insurance company.[IBM1]
5. BOOKING AMENDMENTS, TRANSFERS
Travelers have the right to transfer a tour to another person in return for paying the additional costs incurred by Footprint Tours as a result of the transfer. Footprint Tours must be given reasonable notice of the transfer. According to Section 18 of the Norwegian Package Travel Act, notice given no later than seven days before departure shall be deemed reasonable. If the airline or other carriers/hotels do not permit changes, the traveler and transferor must pay for another ticket and/or room. Cruises are an exemption to this rule, as transfers must take place 14 days prior to departure, after which time it is not possible to amend cruise tickets.
Connecting flights must be booked at the time of booking to obtain the prices specified in the tour description. If such flights are booked at a later time, prices may be higher than specified in the tour description, and, in the worst case, seats may not be available. When offering such connecting flights, Footprint Tours cannot guarantee the price and availability of seats until the traveler has confirmed the offer in writing by email and the airline has confirmed the price.
6. CHANGES TO PRICES, SERVICES ETC.
Please note that prices and services etc. described in the itinerary or otherwise advertised, may be subject to change.
Prices may only be increased as a consequence of new or increased direct or indirect taxes, changes in exchange rates or increases in the price of fuel or other energy sources.
The price may not be increased by more than the actual costs, and travelers must be informed of any increases in price no later than 20 days before the departure date. If the price increases by more than 8% of the price of the travel package, travelers are entitled to cancel the booking and receive a full refund. This right to cancel lapses if the traveler does not notify Footprint Tours that they wish to cancel the booking within three days of receiving notification of the price change from Footprint Tours, and Footprint Tours has explicitly informed the traveler of this deadline. Travelers who do nothing will be deemed to have accepted the changes.
Reservations can only apply to services explicitly mentioned and in a scope that constitutes a minor inconvenience to the traveler.
If, before the start of a travel package, Footprint Tours has to make significant changes to some of the main characteristics as mentioned in Clause 3 letter a) (see the Norwegian Package Travel Act Section 9 first paragraph letter a) or is unable to meet special requirements that the traveler has previously been informed will be catered for (allergies, reduced mobility etc.), the traveler can accept the changes or cancel the travel package within three days without having to pay a cancellation fee. If the traveler does not respond within three days, the changes are deemed to have been accepted (see the Norwegian Package Travel Act Section 20 fourth paragraph). Footprint Tours shall, without undue delay, inform travelers of the changes and, if relevant, specify what impact these changes will have on the price of the travel package. Travelers shall also be informed of any alternative travel package if possible, and of the price thereof. If an alternative travel package has a lower price, travelers shall be entitled to an appropriate price reduction.
Flight time changes: The information about flight times and airlines in the itinerary is preliminary, as the airline may make changes prior to our departure. Footprint Tours will correct flight times if changes occur after your booking. Footprint Tours will inform the customer directly, in writing or verbally, of any significant changes. Additional expenses for hotel accommodation or connecting transport incurred as a result of changes to flight times will not be covered by Footprint Tours.
Should the EXPERT TOUR GUIDE be unable to participate for personal reasons, Footprint Tours will be entitled to replace him/her with another expert tour guide without this constituting grounds for a price reduction. Alternatively, the tour can take place without an expert tour guide in return for a price reduction of 15%. See also Clause 9 c).
If one or more tour guides are unable to participate in the tour, the content is deemed to be intact if the remaining tour guide(s) is/are able to take over any lectures and guiding otherwise described in the itinerary. This will not constitute grounds for a price reduction.
7. THE OBLIGATIONS OF FOOTPRINT TOURS
Footprint Tours is responsible for the proper performance of all the travel services included in the contract in accordance with the Norwegian Package Travel Act Chapter 5 performance of the travel package. Among other things, this includes a right and a duty to remedy a lack of conformity, offer alternative travel services, and arrange for the repatriation of the traveler if it is impossible to remedy the lack of conformity or the traveler rejects alternative travel services. See Clause 12 on remedying a lack of conformity.
Pursuant to Section 36 of the Norwegian Package Travel Act, Footprint Tours shall, without undue delay, provide appropriate assistance to travelers in difficulties. This includes providing appropriate information about health services, local authorities, and consular assistance, and assisting the traveler in establishing long-distance communication and finding alternative travel services. Footprint Tours may charge a reasonable fee for such assistance if the traveler has caused the difficulties intentionally or through negligence, but it nevertheless has a duty to provide assistance.
8. TRAVELERS' OBLIGATIONS
Travelers are obliged to state their full name, as spelled in their passport, when booking a tour.
Travelers are also obliged to read the tour itinerary and the information provided prior to the tour. Travelers must also familiarize themselves with the applicable terms and conditions and the information provided under “Important travel information” on Footprint Tours’ website.
Travelers are obliged to take out travel insurance. The travel insurance should also include cancellation coverage valid from the time of booking. This insurance must cover cancellations for reasons such as the sudden, serious illness or death of the traveler or their immediate family members or travel companions, as well as serious and unexpected events that would make it unsafe for the traveler to take part in the tour. See also Clause 4.
Special requirements and information about the travelers: Travelers must be able to carry their own luggage and travel unassisted. Footprint Tours must be informed at the time of booking about any special requirements during the flight and the rest of the tour. This also applies to other information that the traveler understands or should understand may be of importance for the performance of the tour. A person who books a tour on behalf of a travel companion, is obliged to provide correct and relevant information about the travel companion as well. If such information has not been provided at the time of booking or with reasonable notice prior to departure, travelers cannot expect Footprint Tours to be able to provide the required assistance. Footprint Tours is not liable for problems that arise as a consequence of failure to properly communicate information about the personal data or special requirements of travel companions.
Payment: Travelers must pay the agreed price no later than the time stipulated in Footprint Tours' terms and conditions. Overdue payment is always considered a breach of contract and entitles Footprint Tours to terminate (cancel) the booking. If the deposit and/or balance is not in Footprint Tours' bank account within 2 days of the due date, Footprint Tours is free to cancel the booking unless the customer can document that payment was made by the due date.
Rules and decisions: Travelers are obliged to abide by rules and decisions issued by public authorities, Footprint Tours or Footprint Tours’ representatives, including any rules that apply at individual hotels, carriers etc. Travelers must not conduct themselves in a way that causes a nuisance to their fellow travelers. If a traveler grossly neglects their obligations, they can be denied participation or be excluded from the tour. In the event of cancellation after the tour has started, the traveler may be required to cover any additional costs in connection with their repatriation.
Liability in damages: Travelers can be held liable in damages if they, intentionally or through negligence, cause Footprint Tours to suffer a loss, for example by not abiding by such decisions as mentioned above.
Passports, visas, vaccination certificates and insurance: Footprint Tours provides information for each tour about whether travelers will require a visa or travel authorization and how to obtain them, but is not responsible for obtaining such documents for the travelers. It is the travelers' own responsibility to ensure that they have all the documents required and that the travel documents (booking) are in accordance with their passport. Travelers must keep informed about the entry rules that apply to the country in question at all times. In connection with booking, we refer customers to the Norwegian Ministry of Foreign Affairs' website, where this information is available. It is the travelers' own responsibility to check whether the entry rules could have a material impact on their possibilities of completing the tour.
Travelers are obliged to keep informed about departures and comply with guidance provided by Footprint Tours, carriers, airports etc.
Footprint Tours does not provide travel insurance.
Illness and, if relevant, repatriation: If a traveler is not insured (or their insurance does not cover the illness/injury in question), Footprint Tours cannot accept responsibility for any illness or injury sustained during the tour, regardless of reason. Footprint Tours provides the assistance that is possible, but the traveler must cover all expenses incurred in connection with the illness/injury, including medical bills, special repatriation arrangements etc.
No-shows: Travelers must be present for departures in accordance with the guidance provided by Footprint Tours. Travelers who fail to appear for transport or events or otherwise refrain from making use of the activities included in the travel itinerary, cannot claim compensation from Footprint Tours for this.
9. FOOTPRINT TOURS’ RIGHT TO CANCEL A TOUR
Footprint Tours may cancel a tour if:
a) The minimum number of participants required for the travel package to take place is not achieved. Tours with a duration of 2–6 days can be cancelled up until 7 days before the departure date, while tours with a duration of more than 6 days can be cancelled up until 20 days before departure.
b) Unavoidable and extraordinary circumstances arise that make it impossible for the tour to take place and the traveler is informed about the cancellation without undue delay. This means circumstances where one cannot in control of the situation and where the consequences cannot be avoided, even if all reasonable measures are taken. Examples of such circumstances include war, other serious security problems such as terrorism, material health risks such as an outbreak of a serious illness at the destination, natural disasters such as floods, earthquakes or weather conditions that make it impossible to travel safely to the destination in accordance with the package travel contract. The view of the Norwegian authorities [IBM3] shall be given weight when assessing whether there are grounds for cancellation.
c) The tour guide suffers serious illness, injury or death and it is impossible to find a replacement within a reasonable time before departure (see Clause 6 fourth and fifth paragraphs).
When a tour is cancelled, travelers are entitled to a full refund. Repayment to the affected travelers shall in any case take place without undue delay and no later than 14 days after the package travel contract was cancelled. The travelers are not entitled to additional compensation, see the Norwegian Package Travel Act Section 23 third paragraph.
10. TRAVELERS’ RIGHT TO CANCEL
1. Travelers may terminate/cancel the tour in the following circumstances:
a) If the departure is delayed by longer than specified in Clause 11 letter d).
b) If the return date is significantly postponed.
c) If unavoidable and extraordinary circumstances arise at or near the destination that will have a material impact on the performance of the travel package. Examples of such circumstances include war, other serious security problems such as terrorism, material health risks such as an outbreak of a serious illness at the destination, natural disasters such as floods, earthquakes or weather conditions that make it impossible to travel safely to the destination in accordance with the package travel contract. The view of the Norwegian authorities shall be given weight when assessing whether there are grounds for cancellation. In such cases, the traveler shall be entitled to a full refund, but cannot make further claims, see Clause 15.
d) If a price increase pursuant to Clause 6 increases the cost of the tour by more than 8%.
e) In the event of a significant and serious lack of conformity that give rise to significant inconvenience or danger to the traveler. In such cases, the traveler shall be entitled to a full refund, but cannot make further claims, cf. Clause 15.
f) If, before the start of a travel package, Footprint Tours has to make significant changes to some of the main characteristics as mentioned in Clause 3 letter a) (see the Norwegian Package Travel Act Section 9 first paragraph letter a)) or is unable to meet special requirements that the traveler has previously had confirmed (allergies, reduced mobility etc.), travelers can accept the changes or cancel the travel package without having to pay a cancellation fee within a deadline of three days. See Clause 6.
2. After the tour has commenced, the traveler may terminate/cancel the tour in whole or in part if:
a) Circumstances as mentioned in Section 1 c) above constitute a danger to the traveler's life or health.
b) A lack of conformity has significantly affected the performance of the travel package and Footprint Tours has not remedied the lack of conformity or offered alternative services. The traveler is entitled to a refund for travel services that have not been provided.
11. LACK OF CONFORMITY
According to the Norwegian Package Travel Act, lack of conformity means non-performance or improper performance of the travel services that are included in the travel package. A lack of conformity exists if the travel package deviates from what the traveler is entitled to pursuant to Clauses 2 and 7. A lack of conformity also exists if Footprint Tours has failed to provide information about or has provided incorrect information about circumstances that will normally be significant and circumstances that the traveler has notified the company about are significant. Improper performance of the travel services due to the customer themselves or circumstances on the part of the customer do not constitute a lack of conformity.
The following are normally not considered a lack of conformity:
a) Deviation from customer expectations not created by Footprint Tours, such as building standards at the destination or other circumstances relating to the destination if the circumstances that a customer complains about are “normal” for the destination in question.
b) Abnormal weather conditions and other natural conditions that Footprint Tours was not or should not have been aware of.
c) Circumstances that travelers must expect to arise from time to time and that are outside the organizer's control, or that do not deviate from what is considered to have been assumed in the contract. A change of accommodation due to overbooking does not constitute a “foreseeable deviation”.
d) Delayed departure during transport or changes to departure/arrival times when the stay at the destination is not shortened by more than a maximum of 6 hours for tours with a duration of less than 5 days, or 8 hours for tours with a duration of 5–8 days, or a maximum of 12 hours for tours with a duration of more than 8 days. If the delay/change to departure/arrival times is due to measures implemented by the aviation authorities, exceptional weather conditions, airspace congestion or similar circumstances outside the control of the organizer or carrier, the number of hours is doubled. That the situation does not constitute a lack of conformity pursuant to this provision does not mean that customers should not receive such assistance and, if relevant, compensation as they are entitled to under EU regulations.
12. REMEDYING A LACK OF CONFORMITY
In the event of a lack of conformity in connection with a travel package, travelers can demand to have the lack of conformity rectified (remedied), alternative travel services, a price reduction and compensation. Travelers are entitled to demand that a lack of conformity be remedied if the remedy does not entail a disproportionate inconvenience or disproportionately high costs for Footprint Tours seen in relation to the extent to which the lack of conformity affects the travelers. Footprint Tours has a right to remedy a lack of conformity if such remedy is offered no later than in connection with a complaint made by the traveler. A traveler may only refuse such remedy if there are special grounds for doing so. Footprint Tours cannot demand that the traveler incur additional expenses to have a lack of conformity remedied.
The traveler shall, without undue delay, notify the organizer of any lack of conformity identified during performance of the travel package. If the customer refuses a remedy that would rectify the lack of conformity or fails to file a complaint with the organizer or the organizer's representative when possible so that it would be possible to remedy the matter, the customer shall forfeit the right to make further claims.
If a significant portion of the travel services cannot be provided in accordance with the package travel contract and the lack of conformity cannot be remedied, alternative travel services shall be provided so that the travel package may continue, also in cases where the cause of the problem is outside Footprint Tours’ control. If possible, the alternative services shall be of an equivalent or higher quality and shall be provided at no additional cost to the traveler. If the alternative travel services result in lower quality, the traveler shall be given an appropriate price reduction. Alternative travel services may only be rejected if they are not comparable with those that follow from the package travel contract, or if the price reduction is inadequate.
The traveler may terminate the contract and demand necessary repatriation if the proposed alternative travel services are not accepted or if it is not possible to rectify (remedy) the lack of conformity, see Clause 10 second paragraph. In such cases, Footprint Tours shall arrange for the repatriation of the traveler by an equivalent means of transport, without undue delay and at no additional cost to the traveler.
The traveler's right to a remedy, alternative travel services, price reduction, compensation, and the option of terminating the contract does not apply if Footprint Tours can document that the traveler was to blame for the lack of conformity.
13. PRICE REDUCTION
If a lack of conformity is not remedied in a satisfactory manner, the traveler is entitled to an appropriate price reduction for the period during which there was a lack of conformity in the travel package. However, the above does not apply if the lack of conformity was caused by unavoidable and extraordinary circumstances, see Clause 15. The price reduction is calculated based on the price of the tour and should be proportional to the extent of the lack of conformity, see Clause 11.
14. COMPENSATION
Footprint Tours is obliged to pay the traveler appropriate compensation for any loss the traveler suffers as a result of a lack of conformity in the travel package, see also Clause 15. The right to compensation due to lack of conformity in the travel package applies, for example, in cases where the traveler cancels the package travel contract on grounds of a significant lack of conformity or a significant portion of the travel services cannot be provided in accordance with the package travel contract and it is impossible for Footprint Tours to provide alternative services, or if the alternative services offered are inadequate.
Liability in damages does not apply if Footprint Tours can substantiate that the loss or inconvenience was not due to circumstances on the part of Footprint Tours or a partner/subcontractor paid by Footprint Tours, and that the lack of conformity could not be foreseen or avoided. Moreover, liability in damages does not apply if the lack of conformity was caused by unavoidable and extraordinary circumstances as described in Clause 15. The amount of compensation may not exceed three times the total price of the travel package.
If the scope of or conditions for compensation are limited by other provisions of transport law, the same limitations shall apply to Footprint Tours. The price reduction and compensation granted under the Norwegian Package Travel Act and under other transport law provisions shall be deducted from each other, so that the traveler does not receive excessive compensation. Travelers must address any claims for compensation under transport law directly to the carrier in question, and not submit the claim via Footprint Tours.
15. INTERRUPTIONS AND CHANGES
Footprint Tours is not liable for a lack of conformity, tour interruption or changes due to unavoidable and extraordinary circumstances. Examples of such circumstances include war, other serious security problems such as terrorism, material health risks such as an outbreak of a serious illness at the destination, natural disasters such as floods, earthquakes or weather conditions that make safe performance of the package travel contract impossible. The view of the Norwegian authorities shall be given weight when assessing whether there are grounds for cancellation. If any of these circumstances occur, Footprint Tours shall inform its travelers as soon as possible and take steps to limit their loss resulting from the event in question as much as possible.
16. DEADLINE FOR COMPLAINTS
If a traveler believes that a lack of conformity has occurred that entitles them to a price reduction or compensation, they are obliged to notify Footprint Tours of this as soon as possible. Complaints concerning a significant lack of conformity must be made to the tour guide at the destination or to Footprint Tours as soon as possible, see Clause 12. Complaints must be made at the destination if the lack of conformity is discovered after the travel package has commenced unless special reasons make it reasonable to file the complaint later.
17. FOOTPRINT TOURS' RIGHT OF CANCELLATION
Footprint Tours is entitled to terminate the contract in the event of a significant breach of contract on the part of the traveler. Failure by the traveler to pay the agreed consideration by the stipulated deadline constitutes a significant breach of contract, see Clause 8. Footprint Tours’ right to terminate the contract is conditional on the traveler having been given a reasonable deadline for payment.
18. TRAVEL GUARANTEE
Footprint Tours is a member of the Norwegian Travel Guarantee Fund and furnishes the statutory guarantee that travelers will be reimbursed for advance payments made and/or alternative repatriation arrangements in the event that the organizer goes bankrupt. See also the Norwegian Travel Guarantee Fund's website www.rgf.no. You can also contact the Travel Guarantee Fund by phone (+47) 51 85 99 40 or email firmapost@rgf.no.
19. DISPUTES
In the event of a dispute between Footprint Tours and a traveler about the interpretation of the present contract or Footprint Tours’ terms and conditions that cannot be resolved amicably, the traveler can bring the case before the Package Travel Complaint Handling Body. The deadline for doing so is four weeks after Footprint Tours’ final answer has been received by the complainant. Footprint Tours shall inform the traveler of this deadline. The traveler and Footprint Tours can both bring the decision of the Package Travel Complaint Handling Body before the ordinary courts.
Reference is otherwise made to the provisions of the Norwegian Package Travel Act and the General Terms and Conditions for Package Tours.
20. FOOTPRINT TOURS’ LIABILITY IN CONNECTION WITH AIR TRAVEL
Footprint Tours is only responsible for the content of our itinerary.
All air travel is subject to the provisions of the Warsaw Convention of 1929 and other provisions.
21. TOUR DURATION
For practical reasons, we reckon the duration of a tour from the day of departure until the day of return, even if a tour starts in the evening and/or ends in the morning. The stated duration of the tour is therefore not necessarily the number of full days.
22. MISCELLANEOUS INFORMATION
Room sharing:
Travelers who have booked to share a double room with another traveler will have to pay a single room supplement if there are no other travelers on the same tour who wish to share a room. It is not Footprint Tours’ responsibility to find another traveler for you to share with.
Single rooms:
The availability of single rooms is very limited, and Footprint Tours cannot guarantee that such rooms will always be available.
Twin rooms (rooms with separate beds):
If you have a particular wish for separate beds, this must be specified in connection with the booking.
These terms and conditions have been drawn up in accordance with the Norwegian Act No 32 of 15 June 2018 relating to Package Travel and Travel Guarantees etc., the General Terms and Conditions for Package Tours issued by the Norwegian Consumer Ombudsman (updated on 1 July 2018) and guidelines issued by the Norwegian Travel Guarantee Fund and the Package Travel Complaint Handling Body.
Standard information form for package travel contracts
The combination of travel services offered constitutes a travel package under the Act relating to Package Travel and Travel Guarantees etc. (The Package Travel Act).
All rights that apply to a package travel thus apply. Footprint Tours has full responsibility for the proper performance of the travel package as a whole. Footprint Tours also has a statutory travel guarantee that guarantees that your payments will be refunded should the company become insolvent. If the travel package includes transport, the travel guarantee will also cover repatriation.
Important rights under the Package Travel Act:
Travelers will receive all important information about the travel package before entering the package travel contract.
There is always at least one trader that is responsible for the proper performance of all the travel services included in the package travel contract.
Travelers are given an emergency phone number or information about a point of contact that they can use to contact the organizer or travel agency.
Travelers can transfer the travel package to another traveler by giving reasonable notice and, if applicable, paying any additional costs.
The price of the travel package may only be increased if certain costs increase (e.g. the price of fuel) and if this is explicitly stated in the contract. In any case, the price cannot be increased less than 20 days before the travel package begins. If the price increases by more than 8% of the price of the travel package, the traveler may cancel the booking. If the organizer reserves the right to increase the price, the traveler shall be entitled to a price reduction if the relevant costs are reduced.
Travelers are entitled to cancel the travel package without paying a cancellation fee and to have all payments refunded in full in the event of material change to one of the main elements of the travel package, except for the price. If the trader responsible for the travel package cancels it before it begins, the traveler is entitled to a refund and, if relevant, compensation.
In the event of extraordinary circumstances, for example serious security problems at the destination that are likely to affect the travel package, travelers are entitled to cancel the travel package before it begins without paying a cancellation fee.
Moreover, travelers are entitled to cancel the travel package at any time before it begins by paying an appropriate and justified cancellation fee.
If important elements of the travel package cannot be provided as agreed after the travel package has commenced, travelers shall be offered suitable alternative arrangements at no additional cost. A traveler can cancel the contract without paying a fee if the services are not performed as agreed and this significantly affects the performance of the travel package, and the organizer fails to remedy the problem.
Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or improper performance of the travel services.
The organizer is obliged to provide assistance to travelers in difficulties.
All payments will be refunded should the organizer become insolvent. If the organizer becomes insolvent after the travel package has begun and transport is included in the travel package, the repatriation of travelers will be covered by the guarantee. Footprint Tours has furnished a travel guarantee to the Norwegian Travel Guarantee Fund. In the event that services are not performed because Footprint Tours has become insolvent, travelers can contact the Norwegian Travel Guarantee Fund:
Reisegarantifondet (Norwegian Travel Guarantee Fund)
P.O. Box 227 Sentrum
NO-4001 Stavanger
Tel.: (+47) 51 85 99 40
E-mail: firmapost@rgf.no
www.rgf.no
See the Package Travel Act at www.lovdata.no
